Refund Policy

Last Updated: 24/10/23

Learnmode Refund Policy

At Learnmode, we are committed to providing high-quality educational content and a secure platform for both learners and instructors. Our goal is to ensure that you have a positive learning experience. While we do not offer refunds for access to our platform or instructor course materials as a general policy, we understand that exceptional circumstances may arise.

Refunds for Courses Not as Described:

If you believe that a course you have purchased on Learnmode does not meet our stated requirements or was not as described, we are here to help. You may be entitled to a refund, subject to an investigation.

Refund Investigation Process:

To request a refund for a course not as described, please follow these steps:

1. Contact us: Send an email to info@learnmode.co.uk within 7 days of your purchase. In your email, please provide the following information:
   • Your name
   • Email address associated with your Learnmode account
   • Course title
   • Detailed explanation of why you believe the course did not meet our requirements or was not as described
2. Investigation: Our team will review your request and initiate an investigation. We may request additional information or documentation to assess the situation accurately.
3. Decision: Once the investigation is complete, we will make a decision regarding your refund request. If we determine that the course did not meet our requirements or was not as described, we will process your refund.

Contact Us for Assistance:

If you have any concerns or require assistance regarding your Learnmode experience, please do not hesitate to contact us at info@learnmode.co.uk. Our team is here to assist you and address any questions or issues you may have.

Please note that this refund policy is subject to change, and the terms and conditions in effect at the time of your purchase will apply.

Thank you for choosing Learnmode as your learning platform. We value your trust in us and strive to provide you with the best educational resources.

Sincerely, The Learnmode Team