At Learnmode, we are committed to providing excellent support for both learners and instructors. Below is important information regarding support, troubleshooting, and other miscellaneous details:
1. How to Contact Support #
- If you have any questions or need help with your account, courses, or products, you can contact Learnmode support by:
- Emailing our support team directly.
- Using the Contact Us form available in the Help section of the website.
- Visiting the Support page from the Learner Dashboard or Instructor Dashboard.
2. Response Time #
- Our support team aims to respond to inquiries within 24 hours on business days. Please allow additional time during weekends or holidays.
3. Frequently Asked Questions (FAQ) #
- You can check our FAQs section for quick answers to common questions. The FAQ covers various topics such as:
- Account management.
- Enrollment issues.
- Payment and refund policies.
- Course access.
- Instructor-specific questions (e.g., how to manage products, pricing, and sales).
4. Troubleshooting Common Issues #
- Forgot Password: If you’re having trouble accessing your account, you can reset your password using the Forgot Password link on the login page.
- Payment Issues: If your payment fails or you encounter issues during checkout, ensure that your payment method is valid and try again. If the problem persists, contact our support team.
- Course Access Issues: If you’ve purchased a course but can’t access it, please check the My Courses section in your dashboard. If the issue continues, reach out to support for assistance.
5. Refund Policy #
- Refunds are generally available based on our refund policy. Learners can request a refund through their account within the specified timeframe if they are unsatisfied with a course. For more details on how refunds work, visit the Refunds section in your dashboard or contact support.
6. Miscellaneous #
- Platform Updates: Stay informed about the latest updates to the platform by visiting our Announcements section, where we share news about new features, improvements, and upcoming events.
- Instructor Guidelines: Instructors can review our Instructor Guidelines to ensure compliance with marketplace rules and provide the best experience for learners.
If you need further assistance, don’t hesitate to get in touch with our support team. We’re here to help you succeed on Learnmode!